If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will do our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it takes longer than 9 days to ship, we will inform you about the delay and cancel the merchandise, and shall reverse any charges made to your credit/debit card against that merchandise.

No, however when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.

You can change the shipping address before your order is billed and shipped by calling Customer Care on +971 800 27627 from 9:00 AM 9:00 PM.

We offer a 14 day refund and exchange policy, which is applicable to most products sold on crocsgulf.com. Please refer to our returns policy for more details.

Yes, for most products, you can exchange items. For details on which products cannot be exchanged or returned, please refer to our return policy.

You may return merchandise to in the following ways:

• Most merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care on +971 800 27627.

• You can also visit the nearest respective Crocs store, and return the merchandise in unused, saleable condition, along with the original sale invoice.

• You may call crocsgulf.com customer support care at +971 800 27627, and request a return or exchange. You can also request for a return/exchange here. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. For Details please refer to our returns policy.

Yes, this is possible, you will need to call our Customer Service Representative on +971 800 27627 between 9:00 am to 9:00 pm and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier, for details please refer to our returns policy

Yes, merchandise can be returned at our stores; to check which merchandise cannot be returned in our stores please call our customer care, for more details please refer to our returns policy.

You may call crocsgulf.com customer care on +971 800 27627 between 9:00 am to 9:00 pm, and request a return or exchange. We will manage for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, if failed then the return/ exchange / refund may not be possible.

You will receive your money in the same manner in which you paid for purchase. However, for returns, you will be refunded within 14 working days after placing a return request.